Replacement Policy

We take great care in inspecting every order before it leaves our warehouse. However, if your product arrives in an unexpected condition, we're here to help.

If you receive a product that falls under any of the conditions listed below, please let us know within 48 hours of delivery so we can review your request and assist you accordingly.

When a Replacement Can Be Requested

You may request a replacement within 48 hours of delivery if:

  • The product is damaged, leaking, tampered with, or broken

  • You have received the wrong product

  • The product is past its expiration date

When a Replacement Cannot Be Processed

Unfortunately, we will not be able to process a replacement request if:

  • The product has been opened, used, or altered

  • The original packaging (including cartons, labels, etc.) is missing

  • The replacement request is raised more than 48 hours after delivery

  • The product is being replaced for reasons other than manufacturing defects

How the Replacement Process Works

  1. Notify us within 48 hours of receiving your order.

  2. To help us assess the issue accurately, please share a reference unboxing video as proof via WhatsApp:
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  3. Once we receive your request, our team will review and investigate it within 2 working days.

  4. Please do not discard or dispose of the product while the review is in progress.

  5. If, based on our examination, the product is found to be damaged and beyond use, we will ask you to discard it and arrange a replacement accordingly.

  6. In locations where our reverse pickup service is unavailable, you may be required to self-ship the product through a reliable courier partner. The courier charges will be reimbursed.

  7. Once the product is received, we will verify it against the claim and proceed with the replacement or refund, as applicable.

Important Note

Replacement requests are subject to stock availability.