Privacy policy

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Privacy Policy

This Privacy Policy explains how BoldChem Science Private Limited ("Glemey", "we", "us", or "our") collects, uses, stores, shares, and protects your personal data when you visit scrubsy.co.in, use our services, or otherwise interact with us. It is issued under the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Information Technology Act, 2000 and rules thereunder, and the Consumer Protection (E-Commerce) Rules, 2020.

By using our website or services, you (as a "Data Principal" under the DPDP Act) consent to the collection and processing of your personal data in accordance with this Privacy Policy. If you do not agree, please do not use our services.

1. Who we are

Data Fiduciary: BoldChem Science Private Limited

Under the DPDP Act, we act as a "Data Fiduciary" — the entity that determines the purpose and means of processing your personal data.

2. Grievance Officer / Data Protection Contact

In accordance with applicable laws, we have designated a Grievance Officer to address your queries, complaints, and requests.

We will acknowledge your complaint within 48 hours of receipt and aim to resolve it within 30 days from the date of receipt, in line with applicable law.

3. Personal data we collect

Depending on how you interact with us, we may collect the following categories of personal data:

• Contact details
• Transaction details
• Payment details
• Account details
• Communications
• Technical and device data
• Usage data

We do not knowingly collect Sensitive Personal Data or Information and request that you do not submit such data to us.

4. How we collect your personal data

• Directly from you
• Automatically through cookies and similar technologies
• From service providers and partners
• From publicly available sources where lawful

5. Purposes for which we process your personal data

We process your personal data for:

• Order fulfilment
• Account management
• Service communications
• Marketing communications (with consent)
• Personalisation
• Analytics and improvement
• Fraud prevention and security
• Legal and regulatory compliance

6. How we share your personal data

We may share data with:

• Service providers and data processors
• Group entities and corporate transactions
• Legal and regulatory authorities when required

We do not sell your personal data.

7. Cross-border data transfer

Some data may be processed outside India by service providers. We ensure appropriate safeguards and compliance with applicable laws.

8. Cookies and similar technologies

We use cookies for:

• Strictly necessary functions
• Preferences
• Analytics
• Marketing and advertising

9. Your rights as a Data Principal

You have rights to:

• Access your data
• Correct or erase data
• Withdraw consent
• Nominate a representative
• Grievance redressal
• Marketing opt-out

10. Data retention

We retain data only as long as necessary for legal and operational purposes.

11. Security of your personal data

We use reasonable security practices including encryption, access controls, and secure systems. However, no system is 100% secure.

12. Children

We do not knowingly collect data from individuals under 18 years of age.

13. Third-party websites

We are not responsible for third-party privacy practices.

14. Changes to this Privacy Policy

We may update this policy from time to time as required.

15. Governing law and jurisdiction

This Privacy Policy is governed by the laws of India. Disputes will be subject to Indian jurisdiction as per applicable agreements.

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